1. Introduction
Shoptravel Group Inc. (“we”, “us” or “our”) values your privacy. This Privacy Policy explains how personal information is collected, used, and disclosed when you use our website, services, and applications (the “Platform”).
For the purposes of this Policy, “personal information” means any data that identifies an individual directly or indirectly through means reasonably available to us.
2. Effective Date
This Policy is effective as of the date “Last Updated”, above and will remain in effect except with respect to any of its provisions that are changed in the future.
Changes become effective immediately upon posting. Your continued use of the Platform constitutes acceptance of any modifications. The “Last Updated” date is revised whenever changes occur.
3. Age of Consent
We will not knowingly obtain consent from minors, or from seriously ill or mentally incapacitated individuals. Consent must come from a parent, legal guardian, or a person with power of attorney.
If you are an individual under the age of majority, you must access or use the Platform only with the permission and involvement of your parent or guardian. When you submit information about other people, you must ensure you have that individual’s permission and consent to share their personal information consistent with this Policy.
4. Types of Personal Information We Collect
The information we collect includes:
- Name, username, email, telephone number, and addresses
- Government-issued identification (passport, driver's licence)
- Payment information (card numbers, billing address)
- Travel preferences and special requests
- Loyalty program membership details
- Date of birth and gender
- Geolocation data
- Recordings of customer service communications
- Search history and transaction data
- Information about your travel companions
- Data from affiliated ShopTravel companies and third parties
5. How We Collect Personal Information
Sensitive personal information is collected with your consent or as permitted by local law. Information collected automatically from your device includes:
- IP address
- Device type and identification numbers
- Browser type and internet service provider
- Operating system and mobile carrier
- Device interaction details (pages accessed, links clicked)
- Geographic location at the country or city level
Mobile Apps
Technical information we collect includes device connectivity, operating system, device model, performance data, usage dates and times, feature access, GPS/Bluetooth settings, and app version.
Location-Based Services
Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies.
You can disable location capabilities by logging off or changing your device settings.
Mobile App Analytics
We may track app download origins and measure advertising effectiveness using privacy-enhancing technologies such as de-identification and encryption.
6. How We Use Personal Information
Your use of our sites, apps, and services
- Booking travel and processing transactions
- Providing booking-related services
- Creating and maintaining user accounts
- Maintaining search history and preferences
- Processing payments and coupons
- Administering loyalty programs
- Collecting booking reviews
Communications and marketing
- Responding to inquiries
- Enabling communication between users and travel suppliers
- Sending confirmations, updates, and marketing messages
- Analyzing browsing and purchase history for advertising
- Measuring marketing effectiveness
- Administering contests and promotions
Other business purposes and compliance
- Conducting surveys and market research
- Maintaining and improving our sites and apps
- Monitoring communications for quality control and training
- Creating aggregated or anonymized data
- Promoting security and fraud prevention
- Complying with laws and responding to legal authorities
- Satisfying tax and regulatory requirements
Lawful bases for processing
We process personal information where necessary to perform a contract, based on legitimate interests that do not override your rights, or with your consent. Legal obligations may also require us to collect information.
We will not engage in automated decision-making that involves a decision with legal or similarly significant effects solely based on automated processing of personal information, unless you (1) explicitly consented to the processing, (2) the processing is necessary for entering into a contract, or (3) it is otherwise authorized by applicable law.
8. Your Rights and Choices
You can:
- Change your communication preferences by logging in or contacting privacy@shoptravel.com
- Control cookie usage per the Cookie Statement below
- Access, amend, or update your personal information
- Unsubscribe from marketing emails via email links or account settings
- Withdraw consent at any time (this does not affect prior processing)
Depending on your country or region, you may also have the right to request a copy of your personal information, learn the purposes of processing, request deletion, object to or restrict processing, opt out of the sale of data, and port your information. You may complain to a data protection authority, but we encourage you to contact us first.
9. International Data Transfer
Your personal information may be processed or transferred to countries with data protection laws different from those in your jurisdiction. Our servers are located in the United States, and our third-party providers operate worldwide.
Such measures provide your personal information with a standard of protection that is at least comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to.
10. Protecting Your Personal Information
Integrity and security
We use industry-standard administrative, organizational, technical, and physical safeguards to protect information from loss, theft, misuse, and unauthorized access. Access is restricted to authorized employees with a legitimate business reason.
Despite the foregoing security measures and significant steps that we have taken to protect your Personal Information, no company can fully eliminate all security risks associated with the Processing of Personal Information.
Record retention
We retain information for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required by law. Data may be anonymized for analytical purposes, and deletion uses industry-standard methods.
12. Platform Governed by This Policy
Our Platform may contain links to third party sites or applications that are not governed by this Policy.
This Policy applies only to ShopTravel’s Platform. Third-party sites have their own privacy policies, and we are not responsible for their practices.
13. Governing Law
This Policy is interpreted and construed in accordance with the laws of the Province of Ontario and applicable Canadian federal laws.
14. Personal Information Outside of Canada
Personal Information provided to our service providers may be stored outside of Canada. You acknowledge and agree that, as a result, your Personal Information may be processed, used, stored or accessed in other jurisdictions and may be subject to the laws of those jurisdictions.
Information may be disclosed in response to government demands, court orders, or law enforcement requests in other countries.
15. Addressing Your Inquiries and Concerns
Our Privacy Officer implements this Policy, monitors adherence, and handles questions, access requests, and complaints. To reach us:
Shoptravel Group Inc.
6240 Hwy 7, Suite 201, Vaughan, ON L4H 4G3, Canada
TICO #5003376